Return & Refund Policy

Contact Details:

Company number:

12245266

Contact:

+442081333793

Data Privacy Manager:

Suleman Khan

Email address:

Sales@floorsafertydirect.co.uk

Postal Address:

51 Brewery Rd

London N7 9NH, UK

To return a product and refund the amount, you have to mail us within 14 days of delivery. In case you got wrong or damaged product, take a picture of the product and send us rapidly for return and refund. After receiving the picture, we will send our carrier to obtain the defective or wrong product from you. We will ask you to replace or exchange the product or to refund the amount. If the product is damaged or wrong, then we will replace it without any additional delivery charges.

Returns and Refunds in Specific Situations:

To exchange the product with any other products on our website, inform us immediately and return the product to our above-mentioned address. We will exchange the product with extra delivery charges.

The product which is to be returned must be unused. We will ask you about the new product in exchange for the returned product. If the chosen product is expensive than the returned product, we will charge an extra amount. If the product is inexpensive than the returned product, we will return an additional amount. Please keep in mind that we will charge the £4.99 delivery fee again.

Change of decision:

If you changed your mind and want to return the product, tell us within 14 days of delivery and return the product to the mentioned address. We will refund the total amount of the product to the card you used while making a purchase. But the delivery charges will not be refunded.

No delivery of the product:

If the product is not delivered within 3-5 working days, kindly notify us. This may be due to the reason that the product is out of stock or the batch got lost by the carrier. In this case, we will bear all the expenses of delivery and the total amount will be refunded to your account.

Cancellation of order:

To cancel the order, tell us immediately. If you cancel the order before dispatching then no delivery cost will be charged but it will be charged in case you canceled the order after dispatching.

Return time:

The return period of any product is 14 days after the delivery of the product.

Address for Return:

51 Brewery Rd

London N7 9NH, UK

Refund period:

Clients will get their refund within 5-7 business days.